Technology & IT Service Desk

The Learning Technology and Laptop fees ensure that all Dunwoody students have modern laptops, pre-loaded with the latest versions of software for their program. It also covers:

• Internet access.
• E-mail – the official form of communication at Dunwoody.
• Office 365
• Wireless access.
• IT Service Desk support available by email, phone and on a no-appointment, walk-in basis.
• Computer training. Instruction for the software you use in your program, and general training for your laptop.
• Computer Labs in addition to laptops.
• Space for a school website.
• Print Services – not just plain printing and blueprints, but a Graphics department which can do custom posters, business cards, and postcards.
• Special interest databases like EBSCO and AllData.

Dunwoody also provides industry-leading systems for our programs like Johnson Controls Metasys, Reynolds and Reynolds and Multisim.

Dunwoody’s goal in providing these services to our students is to promote educational excellence by facilitating resource sharing, innovation, and communication.

Support for Dunwoody-issued laptops is provided by the Information Technologies Service Desk. For support, open a ticket on the IT Service Portal. Log in with your Dunwoody username [ your-username@dunwoody.edu ].

Pharos End User FAQ

Q. How long before my printed documents are purged from the system?
A. Documents will stay in your print queue for up to 10 hours after submission.

Q. If I forget to log off the device, how long until I am automatically logged off?
A. Your account will stay signed into the device for 10 seconds of inactivity before you are automatically signed off the device. Get in the habit of touching the “sign-off” button when you are finished using the device.

Q. How do I install the Dunwoody Pharos print queue?
A. The Dunwoody Pharos print queue was installed automatically on all Dunwoody owned computers around the building. If you do not see it in your list of printers, send an email to support@dunwoody.edu to schedule a time for installation.

Q. What if I am unable to sign into the device using my badge?
A. You can try another Multi-Function Printer around Dunwoody — there are 30 across campus and many printers have signs near them that indicate where the nearest alternate printer is.

If that still doesn’t work, there may be a problem with your ID card. Stop down to the IT Service Desk in Green 70 or send an email to support@dunwoody.edu with your name and the 5-digit number from the back of your ID.

Q. What if I forget my ID card and need to print today?
A. You can input your network credentials (the username and password you use to log in to your computer, the wireless network, etc.) by clicking on the “Secure/Print Release” touchscreen button on the device.

Q. Can I use Pharos to fax?
A. Since faxing is a dead technology it’s always best to try and find an alternate means to send the file, such as email. If you’ve spoken to someone on the receiving side and they tell you faxing is the only option, you can fax from the IT Help Desk in Green 70. Or you can use the scan-to-email feature from one of the 30 multi-function printers around Dunwoody. Then send that email, along with the recipient phone number, to support@dunwoody.edu.

A strong password is one of the most important protections you have on your computer and online. Tools such as LastPass or KeePass can help create and manage passwords for your online accounts, but you still need to know how to create a strong password for the master password and your accounts that are not online.

Strong passwords share these characteristics.

• Length: eight or more characters
• Complexity: include lower-case letters, upper-case letters, numbers, and – if permitted – symbols and punctuation. (Beware of using a single word with common letter/number/symbol changes. Cracking software knows of these substitutions.)
• Variation: even if a criminal is attempting to crack your password, changing it will set them back to square one.
• Variety: don’t use the same password everywhere. If the criminals get one password, they will try it elsewhere.

Here is a simple and effective tip for creating a memorable strong password: play Mad Libs!

What to do

1. Choose a noun, verb, and adjective/adverb
   Example: Camel laughs hysterically
2. Remove the spaces
   Example: Camellaughshysterically
3. Change words into shorthand or change a letter into a look-alike number or symbol
   Example: Cam3llaughshyster1cally
4. If you need a longer password, add some meaningful numbers to the end
   Example: Cam3llaughshyster1cally2011

Following this process will create a password that would take decades to crack using a brute force method on the fastest computer on Earth! To remember it, you keep a mental picture of a camel laughing hysterically, which is far easier to do than remembering the actual password.

Pitfalls to Avoid

Criminals use sophisticated tools to crack passwords quickly. You should avoid these things when creating any password.

• A single word found in any dictionary (Examples: password, Rechnerkennwort, or NCC1701)
• A single word spelled backwards, common misspellings, or abbreviations (Examples: drowssap, accomodate, or blvd)
• Repeated characters or sequences (Examples: 123456789, 999999999, abcdefgh, or asdfasdf)
• Personal information (Examples, names, birthdays, or driver’s license number)

To set up office apps and your Dunwoody email on your mobile device, click here. The URL will take you to a Microsoft support website with step-by-step installation instructions for both Android, iOS, and Windows phones and tablets.

For additional help or questions, contact the IT Service Desk.

Students, employees, and visitors to campus who use the Dunwoody network, hardware, and/or software should be aware of the policies the College has in place, including restrictions on copyright infringement and peer-to-peer file sharing.

View Dunwoody’s Information Technology policies in the College Catalog/Student Handbook